Delivery & Shipping Policy

Thank you for shopping with Velvioria. This Shipping Policy explains how we process and deliver orders worldwide.

Velvioria operates as an international dropshipping store, meaning products are shipped directly from our global suppliers to your address.

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends & holidays).
  • During high-demand seasons, processing may take up to 5 business days.
  • You will receive a confirmation email once your order is placed.
  • Tracking information will be sent once your order is shipped.

2. Estimated Delivery Time

Delivery times vary depending on your location:

Region Estimated Delivery Time
United States 7–15 business days
United Kingdom 7–15 business days
Canada 10–18 business days
Europe 7–18 business days
Australia 8–18 business days
Rest of World 10–20 business days

⚠️ Delivery times are estimates and not guaranteed.

Delays may occur due to:

  • Customs processing
  • High seasonal demand
  • Carrier delays
  • Weather or unforeseen circumstances

3. Shipping Costs

  • Shipping fees (if applicable) are calculated at checkout.
  • Free shipping may be offered during promotions.
  • Customs duties, import taxes, or additional fees (if required by your country) are the customer’s responsibility.

4. Tracking Your Order

Once shipped, you will receive a tracking number via email.
Tracking updates may take 3–7 days to appear in the system.

If you do not receive tracking details within 7 business days, please contact us.

5. Multiple Packages

As we work with multiple international suppliers, your order may arrive in separate packages at different times.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses provided by customers
  • Lost packages due to incorrect details

If you notice an error, contact us within 12 hours of placing your order.

7. Lost or Delayed Packages

If your order:

  • Is delayed beyond 30 business days
  • Shows no tracking updates for an extended period

Please contact our support team for investigation.

We will work with the carrier to resolve the issue before issuing refunds or replacements.

8. Order Cancellation

Orders can only be canceled within 12 hours of purchase.
Once shipped, cancellation is not possible.