Return & Refund Policy

Thank you for shopping at Velvioria. We want you to be satisfied with your purchase. Since we operate as an international dropshipping store, please read our return and refund terms carefully.

1. Returns Eligibility

You may request a return if:

  • The item is defective or damaged upon arrival
  • You received the wrong product
  • The product is significantly different from the description

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The item must be unused and in original packaging
  • Proof of purchase is required

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Incorrect size selected by customer
  • Minor color variations due to screen differences
  • Items marked as final sale
  • Personalized/custom products
  • Intimate or hygiene products

3. How to Request a Return

To request a return:

  • Email us at: [Insert Support Email]
  • Include your order number
  • Provide clear photos or videos of the issue

Our team will review your request within 2–5 business days.

4. Refund Process

If your return is approved:

  • A refund will be issued to your original payment method
  • Refund processing time: 5–10 business days depending on your bank

We reserve the right to:

  • Offer a replacement instead of a refund
  • Issue partial refunds where applicable

5. Return Shipping (Dropshipping Model)

As an international dropshipping business:

  • Customers may be required to return items to our supplier’s international warehouse
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  • Original shipping fees are non-refundable

In some cases, we may not require a return and will issue a refund directly.

6. Order Cancellation

Orders can only be canceled within 12 hours of purchase.
After processing, cancellation is not guaranteed.

7. Damaged or Lost Packages

If your package is:

  • Damaged: Contact us within 48 hours of delivery with photo proof
  • Lost in transit: We will investigate with the carrier before issuing a refund or replacement

We are not responsible for incorrect shipping addresses provided by customers.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If still unresolved, contact us at [Insert Email]

9. Chargebacks & Disputes

Before filing a chargeback, please contact us first.
Fraudulent chargebacks may result in account restriction.